Refund policy

We keep this simple, and nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993.

Your first 7 days

You are charged when you join, so the 7 days run from the date of your first payment rather than from the end of any trial. If you decide Williams Academy is not for you within 7 days of first joining, email hello@williamscorporation.co.nz from the address on your account and ask for a refund. We will refund everything you have paid, in full, to your original payment method, no questions asked. Refunds are processed promptly; the time it takes to reach your account depends on your bank or card provider.

After 7 days

You can cancel at any time inside the member dashboard, in two clicks. Cancellation stops the next billing cycle, and you keep full access until the end of the period you have already paid for, which is the end of the month on a monthly membership and the end of the year on an annual one. We do not refund the unused part of a period after the first 7 days, except where the Consumer Guarantees Act or other law requires it.

If something goes wrong on our side

If a fault with the service means you cannot access what you paid for, contact us. We will put it right, and where we cannot, we will refund what is fair under the circumstances and the law.